FAQ's

What types of hair styling tools do you offer?

Bonus Life specializes in innovative hair styling tools, including the versatile 5-in-1 Premium AirWrap. This tool is designed to dry, curl, straighten, volumize, and smooth hair, catering to various hair types while minimizing heat damage.

How does the 5-in-1 Premium AirWrap minimize heat damage?

The 5-in-1 Premium AirWrap utilizes advanced technology that allows for efficient styling without excessive heat exposure. This approach helps to maintain hair health and reduce the risk of damage, making it suitable for regular use.

What is your return policy?

We have a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received—unworn or unused, with tags, and in its original packaging.

How can I initiate a return?

To start a return, please contact us at support@bonuslife.co.uk. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.

What shipping options are available?

We offer Royal Mail Standard Tracked Delivery at no cost. Additionally, next-day shipping is available for an extra charge. Orders placed before the cut-off time will be processed and dispatched the same day.

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you if the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that additional time may be required for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to ensure you receive the desired item is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.

Do you accept returns on sale items?

Unfortunately, we do not accept returns on sale items or gift cards. Please ensure that you are satisfied with your purchase before completing your order.